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Frequently Asked Questions

How do I book?
The preferred method is by telephoning us, alternatively you can email us at:
info@supa-bounce.co.uk

How much notice do I need to give you for a booking?
You can book any time. However, bookings get very busy so please book as early as possible to avoid disappointment.

How much does it cost?
Please see our inflatable pages for all prices inc delivery: Children's Bouncy Castles and Adult Bouncy Castles. These prices are a guide providing you live locally.

What do the prices include?
All bouncy castle booking prices include local delivery.You will also receive a blower, extension cable, and safety crash mats, the price also includes set up, inflation and collection.

How long do I get the equipment for?
For Standard hire it is around 4 to 5 hours,we work around the customer's needs though

When are your bouncy castles available?
Our castles are available 7 days a week all year round, including Bank Holidays.

Do I have to pay a deposit?
No deposit is required for the hire of bouncy castles, however a deposit of £50 will be needed for the hire of a slide; this will be given back to you upon inspection at the collection time.

How do I pay?
Most people choose to pay cash on delivery. We do not accept credit card payments. Cheques WILL NOT be accepted on the day. Cheque payments need to be received in sufficient time for funds to clear before the booking date.

What if I need to cancel?
There is NO cancellation fee, you can cancel at any time up to the evening before. Cancellations made on the day will incur a £30 cancellation fee. Cancellations must be made by phone please as emails are not always received.

What if it rains?
All of our castles have built in shower covers so can still be used in showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons. If the weather is too bad you must ring us on the day to arrange another date.

Can you set up on concrete/driveways/gravel/decking?
We can but you must state this when booking an inflatable, grass is preferred.

Can the bouncy castle be set up on a slope?
No this is not possible. However if it is a very slight grass slope it may be ok. You will need to discuss this prior to the booking.

How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx. 15 minutes to set up and 20 minutes to pack up. However, this is only an estimate. Times may vary depending on which size castle you hire.

How much space is needed?
We need a 3ft wide clear access to deliver most castles.
You will need to allow a minimum of 6 feet at the front and rear of castle and 1 foot either side. This is to allow access and the blower at rear.
Please make sure all dog poo, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
At busy times we are unable to wait for the area to be cleared as we will have other deliveries. Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your castle.

Can you deliver with no side entrance and take castle though the house?
Only if someone is available to help lifting. Bouncy castles are often bigger and heavier than most people expect and we use large sack trucks to move them. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed... sometimes on your carpet !

When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle. You will need to provide a 240 volts mains power supply.

Are you insured?
Equipment is supplied under full protection £5 million public liability policy and copies of the insurance certificate can be supplied after a booking has been made along with safety certificates for each inflatable.

Do you supply safety instructions?
We provide detailed safety instructions with every hire.

Are there any Terms and Conditions for when we hire your Bouncy castles?
Yes. The full Terms and Conditions Can be found Here.